top of page
Policies@2x.jpg

Policies

Let us help make your life easier with our concierge and property management services. With our flexible packages, FIVE 5TARS Concierge & Property Management offers reasonable prices to accommodate your needs with any of our services. Communication and trust are key when it comes to our partnership with our clients. Make the easy choice for your life and your business. Call us today to schedule an appointment.

Availability

  • We service all of Puerto Rico

  • Five 5tars is available for scheduled and last-minute requests (additional charges apply)

  • Complimentary consultations are provided for first-time clients (please contact us to schedule).

Payment

  • Service rates vary between $35.00 - $85.00 per hour

  • Five 5tars issues client invoices via email on a bi-weekly schedule (clients are given 10 days to make payment)

  • Accepted forms of payment are cash, check, credit card (Visa, MasterCard) & PayPal

  • Cost of goods associated with service requests will be billed directly to clients as "reimbursement" (proof of expenses will be provided)

  • 10% interest is added to all individual reimbursements over $100.00

  • Should an automobile be required for client service outside of metro area, an additional $10.00 per hour will be added to the hourly rate when the car is being used . Unlimited mileage is included.

Cancelation Policy

Cancellations and/or changes made to an appointment (this includes date and/or time), up to 24 hours before start, will be accommodated free of charge - if 24 hour notice is not provided, clients will be invoiced for the entire booked appointment.

Legal

  • Five 5tars reserves the right to refuse any service that is immoral, punishable by law, or may put staff at risk

  • Clients are not responsible for providing employment benefits to five 5tars employees

  • Should five 5tars provide third party recommendations at a client's request, five 5tars is not held responsible for services provided

bottom of page